ET Williams

The Doctor of Common Sense

Amazon

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Amazon Removes Negative Reviews of Hillary’s Book

Amazon needs to be investigated.

Retail giant claims removal of one-star ratings for Clinton memoir based on ‘triggers,’ not political bias

Amazon is batting down claims that it deleted hundreds of one-star reviews of Hillary Clinton’s new book about the 2016 campaign, “What Happened,” and says that it doesn’t delete reviews because they are negative.

“We never suppress reviews based on star rating or sentiment,” Amazon told LifeZette in an emailed statement. “We have triggers in place to detect when numerous reviews post in a short amount of time that are unrelated to the product. When these triggers are activated, we suppress all non-Amazon Verified Purchase (AVP) reviews on the product.”

Clinton’s book was officially released on Tuesday, and by Wednesday morning, there were more than 1,600 reviews posted, with an almost even split between positive and negative reviews. About 50 percent of reviewers had given it five stars and 49 percent only one star.

The average rating, according to Quartz, was 3.2.

By Wednesday evening, however, there were only 460 reviews left on the site. All were marked “Verified Purchase” — indicating the reviewer had purchased the book on Amazon. Most, if not all, were five-star reviews.

By Thursday afternoon, there were 626 reviews — 607 positive and just 22 negative. The average rating was 4.9 out of a possible 5. All were marked “Verified Purchase.”

That was a great night. I called it right by 8 pm

However, a collection of one-star reviews slammed Amazon for appearing to delete other bad ratings, and those knocking Clinton and the book took up almost the entire first page of reviews, evidently because they got the most likes.

Some Clinton critics, it appears, were willing to shell out the money to buy the book so that they could have their say.

“Amazon Customer Reviews must be reviews related to the product and are designed to help customers make purchase decisions,” the company said in a statement emailed to LifeZette on Thursday, “In the case of a memoir, the subject of the book is the author and their views. It’s not our role to decide what a customer would view as helpful or unhelpful in making their decision. We do however have mechanisms in place to ensure that the voices of many do not drown out the voices of a few and we remove customer reviews that violate our Community Guidelines.”

When reached by phone, a company spokeswoman would not comment on the record when asked what it might mean that the company tries to ensure that the “voices of the many” do not drown out the “voices of the few.”

The “many” as of this writing would be the 93 percent of reviewers who’ve written five-star reviews, and the “few” would be the one-star reviewers. Even though they dominate the first page of reviews, they are still drowned out in terms of having little impact on the overall rating for the book, which remained at 4.8 out of 5 as of Friday morning.

“What Happened” is published by Simon & Schuster, which also published Clinton’s three other titles, including the 2004 book “Living History,” for which the publisher paid Clinton an $8 million advance — thought to be the largest advance ever awarded to any author at the time. In 2014, it was rumored that she got a $14 million advance for her pre-campaign book “Hard Choices,” about her years in the State Department.

The price for “What Happened” on Amazon was immediately slashed upon release from $30 to $17.99, while the Kindle version was selling for $14.

Amazon Accused of Slashing Over 900 Negative Reviews of Hillary’s Book

 

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Amazon Worker Jumps Off Building After Sending A Email About A Transfer

 

An Amazon.com Inc. employee was injured when he leaped off a building at the company’s Seattle headquarters in what police characterized as a suicide attempt.

The man, who wasn’t identified by authorities, sent an e-mail visible to hundreds of co-workers, including Chief Executive Officer Jeff Bezos, before the incident occurred, according to a person familiar with the matter. The man survived the fall from Amazon’s 12-story Apollo building at about 8:45 a.m. local time Monday and was taken to a Seattle hospital, police said.

The man had recently put in a request to transfer to a different department, but was placed on an employee improvement plan, a step that can lead to termination if performance isn’t improved, said the person, who asked not to be identified discussing company personnel matters. More than 20,000 people work in multiple buildings at Amazon’s headquarters.

“Our thoughts are with our colleague as he continues to recover,” Amazon said in a statement. “He’s receiving some of the best care possible and we will be there to support him throughout the recovery process.”

In the e-mail, the man expressed criticism of how the company handled his transfer request, and he hinted that he might harm himself, according to the person.

Suicide was the 10th-leading cause of death in the U.S. in 2013, with 41,149 people taking their own lives that year, for a rate of 12.6 per 100,000, according to the U.S. Centers for Disease Control and Prevention.

The online retailer has taken steps to soften its image as a difficult employer since a New York Times story last year portrayed the company as a bruising workplace where employees were encouraged to take advantage of one another to get ahead. Amazon disputed the characterization of the company.

https://www.bloomberg.com/news/articles/2016-11-28/amazon-worker-jumps-off-company-building-after-e-mail-to-staff