Some diners at a Dallas Chipotle Mexican Grill restaurant said their lunch was ruined by rodents falling from the ceiling on Tuesday.
Patrons captured cellphone video inside the Chipotle restaurant on North Market Street in the West End area, showing rodents crawling around the floor and one climbing up the wall. Customers claimed the rodents fell from the ceiling.
“If we would have been sitting at the table next to that it definitely would have fell on top of our food because it was literally right there,” Daniela Ornelas, of Dallas, told NBC DFW, adding that she and her boyfriend were eating during the lunch rush at the restaurant.
“I just kept wondering what it was, and I kept looking around until I looked at the floor, and I saw three rats, and I ran,” Ornelas said.
A Chipotle spokesperson issued a statement to NBC DFW Wednesday to help explain how the incident occurred.
“We learned yesterday that mice got into a restaurant,” the statement read, “and we immediately contacted professionals who identified a small structural gap in the building as the likely access point. We’re having it repaired. Additionally, we reached out to the customer to make things right. This is an extremely isolated and rare incident and certainly not anything we’d ever want our customers to encounter.”
Ornelas said she was happy with how the employees handled the situation, but would likely not return to Chipotle’s West End location.